01Introduction
BOOK NEST respects the privacy of everyone who visits our website and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, why we collect it, how it is used, and the choices you have.
By using our website, you acknowledge that you have read this policy.
04Cookies and Website Analytics
Cookies are small text files stored on your device that help a website work, remember preferences, and understand how it is used. We may use:
- Essential cookies that keep your cart, checkout, and login working.
- Preference cookies that remember choices you make on the site.
- Analytics that show us, in aggregate, which pages are visited and how the site performs.
[Confirm before publishing: name the analytics tool you use, for example Google Analytics, or remove the analytics line if you do not use one.]
You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the website work.
05WooCommerce Orders and Payments
Our shop runs on WooCommerce. When you place an order, WooCommerce records the information needed to complete it, including:
- Your name, email address, and phone number
- Billing and shipping addresses
- The items ordered, order notes, and order status
- The payment method you chose and a payment reference
We use this information to take payment, fulfil and deliver your order, send order confirmations and updates, provide support, and keep the records we are required to keep.
Payments are handled by the payment providers shown at checkout. We receive confirmation of the result, such as a transaction reference and payment status. Where possible, full card numbers and security codes are processed by the payment provider and are not stored by BOOK NEST.
[Confirm before publishing: list the payment methods you actually offer (for example UPI, cards, or cash on delivery) and confirm that BOOK NEST does not store card data itself.]
06Third-Party Services
BOOK NEST does not sell personal information.
We share information with trusted service providers only when necessary to run the shop and support you, such as:
- Payment providers, to process your payment
- Shipping and courier partners, to deliver your order
- Our website hosting provider
- Analytics providers, to understand site usage
- A form service that delivers the messages you send through our contact and support forms (we use Web3Forms)
- Authorities or advisers, where required by law
Our website may also link to third-party websites. We do not control their content or privacy practices, and we encourage you to read their policies.
07Data Protection and Security
We use reasonable technical and organizational safeguards to help protect personal information, such as encrypted connections, restricted access to customer data, and keeping our website software up to date. However, no internet transmission or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.
If you believe your information has been misused, please contact us straight away.
08Data Retention
We keep information only as long as reasonably necessary for business, legal, accounting, contractual, and security requirements. For example, order records may be kept for tax and accounting purposes, support messages are kept while we resolve your request, and newsletter details are kept until you unsubscribe. When information is no longer needed, we delete or anonymize it.
09User Privacy Rights
Depending on applicable law, you may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion where legally permitted
- Withdraw consent
- Opt out of marketing
- Ask how your data is processed
To make a request, please contact us using the details below. We may need to confirm your identity first, and we will reply within a reasonable time.
10Children’s Privacy
Our shop includes books for young readers, but purchases are intended to be made by adults, parents, or guardians. BOOK NEST does not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided information without it, please contact us and we will take steps to remove it.
11Policy Updates
We may update this Privacy Policy from time to time. Changes take effect when posted on this page.
Last Updated: [DATE]